The Feedback Loop
When This Skill Activates
Claude uses this skill when:
- Building feedback collection
- Measuring product-market fit
- Implementing user research
- Creating feedback systems
Core Frameworks
1. Superhuman PMF Survey
The Question:
"How would you feel if you could no longer use [product]?" - Very disappointed - Somewhat disappointed - Not disappointed
PMF Threshold:
- 40% "very disappointed" = strong PMF
- <40% = need to improve
2. Talk to Users (YC)
The Approach:
- Talk to users weekly (minimum)
- Ask open-ended questions
- Watch them use product
- Focus on jobs-to-be-done
Action Templates
Template: Feedback System
# Feedback Collection System
## In-App Surveys
**PMF Survey:**
- Trigger: After 2 weeks of use
- Question: "How disappointed if couldn't use?"
- Follow-up: "What's the main benefit?"
**NPS Survey:**
- Trigger: Quarterly
- Question: "How likely to recommend (0-10)?"
- Follow-up: "Why that score?"
## User Interviews
**Cadence:** [Weekly/biweekly]
**Participants:** [How selected]
**Format:**
- 30-minute calls
- Watch them use product
- Ask "why?" 5 times
## Feature Requests
**Collection:**
- In-app widget
- Support tickets
- User interviews
**Tracking:**
- Count: [number of requests]
- Priority: [using RICE]
- Status: [planned/not planned]Quick Reference
💬 Feedback Checklist
Collect:
- PMF survey implemented
- NPS tracking
- User interview cadence
- Feature request system
Act:
- Feedback reviewed weekly
- Patterns identified
- Prioritized using RICE
- Closed loop (tell users what you built)
Key Quotes
YC:
"Talk to users. All the time. Until it feels like you're doing it too much."
Superhuman:
"Product-market fit isn't a feeling. It's a number: 40% very disappointed."