Troubleshooting Guide
Table of Contents
Overview
Create structured troubleshooting documentation that helps users and support teams quickly diagnose and resolve common issues.
When to Use
- FAQ documentation
- Common error messages
- Debug guides
- Known issues lists
- Error code reference
- Performance troubleshooting
- Configuration issues
- Installation problems
Quick Start
- Installation problems
# Troubleshooting Guide
## Quick Diagnosis
### Is the Service Working?
Check our [Status Page](https://status.example.com) first.
### Quick Health Checks
1. Check service is running
curl https://api.example.com/health
2. Check your API key
curl -H "Authorization: Bearer YOUR_API_KEY" \ https://api.example.com/api/v1/status
3. Check network connectivity
ping api.example.com
4. Check DNS resolution
nslookup api.example.com
## Reference Guides
Detailed implementations in the `references/` directory:
| Guide | Contents |
|---|---|
| [Issue: "Authentication Failed"](references/issue-authentication-failed.md) | Issue: "Authentication Failed" |
| [Issue: "Rate Limit Exceeded"](references/issue-rate-limit-exceeded.md) | Issue: "Rate Limit Exceeded" |
| [Issue: "Connection Timeout"](references/issue-connection-timeout.md) | Issue: "Connection Timeout" |
| [Issue: "Invalid JSON Response"](references/issue-invalid-json-response.md) | Issue: "Invalid JSON Response" |
| [Issue: "Slow Performance"](references/issue-slow-performance.md) | Issue: "Slow Performance" |
## Best Practices
### ✅ DO
- Start with most common issues
- Include error messages verbatim
- Provide step-by-step diagnostics
- Show expected vs actual output
- Include code examples
- Document error codes
- Add screenshots/videos
- Link to related documentation
- Keep solutions up-to-date
- Include workarounds
- Test all solutions
### ❌ DON'T
- Use vague descriptions
- Skip diagnostic steps
- Forget to show examples
- Assume technical knowledge
- Skip verification steps
- Forget edge cases