Startup IT Troubleshooting
Runbooks for startups and small teams where engineers double as the IT department.
When to Use
You are the "accidental IT person." Nobody has IT in their title, but laptops freeze, Wi-Fi drops during investor demos, someone gets locked out of Google Workspace at midnight, and a new hire starts Monday with zero accounts. This skill gives you copy-paste commands to handle it all.
Priority triage: (1) Company-wide outages, (2) Executive/customer-facing blockers, (3) Team-wide degradations, (4) Individual workstation issues. Always ask: "How many people are affected?" and "Is revenue impacted?"
SSO / Identity Lockouts
Google Workspace via GAM
bash <(curl -s -S -L https://gam-shortn.appspot.com/gam-install) # install GAM
gam oauth create # authorize
gam update user jane@company.com password "TempPass123!" changepassword on # reset password
gam update user jane@company.com suspended off # unsuspend locked-out user
gam user jane@company.com signout # force sign-out all sessions
gam user jane@company.com update backupcodes # new MFA backup codes
gam user jane@company.com turnoff2sv # disable 2SV (re-enable within 24h)Okta API
OKTA="company.okta.com"; T="your-api-token"; UID="00u1abcdef"
curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/unlock"
curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/reset_password?sendEmail=true"
curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/reset_factors"
curl -X DELETE -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/sessions"MFA recovery flow: Verify identity via video call, generate backup codes or reset factors, have user re-enroll immediately, confirm old device is deregistered, log the incident.
Network Troubleshooting
Wi-Fi Debugging
# macOS
/System/Library/PrivateFrameworks/Apple80211.framework/Versions/Current/Resources/airport -I
networksetup -setairportpower en0 off && sleep 2 && networksetup -setairportpower en0 on
sudo dscacheutil -flushcache && sudo killall -HUP mDNSResponder
# Linux
nmcli device wifi list && nmcli connection show --active
nmcli device disconnect wlan0 && nmcli device connect wlan0
sudo systemd-resolve --flush-cachesnetsh wlan show interfaces
netsh wlan disconnect; netsh wlan connect name="OfficeWiFi"
ipconfig /flushdns
netsh winsock reset # full stack reset, reboot afterDNS Issues
nslookup company.com 8.8.8.8 # test against known-good DNS
dig @1.1.1.1 company.com # Linux/macOS detail
sudo networksetup -setdnsservers Wi-Fi 8.8.8.8 8.8.4.4 # macOS temp override$a = Get-NetAdapter | Where-Object {$_.Status -eq "Up"}
Set-DnsClientServerAddress -InterfaceIndex $a.ifIndex -ServerAddresses ("8.8.8.8","8.8.4.4")VPN Not Connecting
nc -zv vpn.company.com 443 # test port reachability
sudo wg show # WireGuard status
sudo wg-quick down wg0 && sudo wg-quick up wg0 # restart WireGuard
tailscale status && sudo tailscale up --reset # Tailscale re-authSlow Internet
speedtest-cli --simple # bandwidth test (pip install speedtest-cli)
ping -c 50 8.8.8.8 # packet loss check
networkQuality -s # macOS 12+ bufferbloat testLaptop Performance
Disk Space
df -h # volume overview
du -sh ~/* | sort -rh | head -15 # biggest dirs in home
docker system df # Docker disk usage (common culprit)
docker system prune -a --volumes # reclaim Docker space
brew cleanup --prune=all # macOS Homebrew cleanupGet-PSDrive -PSProvider FileSystem | Select Name,@{N='Free(GB)';E={[math]::Round($_.Free/1GB,2)}}
Get-ChildItem C:\ -Recurse -File -EA SilentlyContinue | Sort Length -Desc | Select -First 15 FullName,@{N='MB';E={[math]::Round($_.Length/1MB,2)}}Memory Pressure and Runaway Processes
# macOS
memory_pressure
top -o rsize -l 1 -n 10 -stats pid,command,rsize
pkill -f "Google Chrome Helper"
# Linux
free -h && ps aux --sort=-%mem | head -11
sudo dmesg | grep -i "oom\|out of memory"Get-Process | Sort WorkingSet64 -Desc | Select -First 10 Name,@{N='MB';E={[math]::Round($_.WorkingSet64/1MB,2)}}
Stop-Process -Name "Teams" -ForceBattery Health
system_profiler SPPowerDataType | grep -E "Cycle Count|Condition" # macOS
upower -i /org/freedesktop/UPower/devices/battery_BAT0 # Linuxpowercfg /batteryreport /output "$env:USERPROFILE\Desktop\battery.html"macOS Administration
profiles status -type enrollment # MDM enrollment check
sudo systemsetup -setremotelogin on # enable SSH for remote admin
# Homebrew fleet setup — standard Brewfile
cat > Brewfile <<'EOF'
brew "git"; brew "node"; brew "python@3.12"; brew "awscli"; brew "jq"; brew "gh"
cask "google-chrome"; cask "slack"; cask "1password"; cask "visual-studio-code"; cask "docker"; cask "zoom"
EOF
brew bundle install --file=Brewfile
brew bundle dump --file=~/Brewfile --force # export current setup
# FileVault
sudo fdesetup status && sudo fdesetup enable # store recovery key in 1Password
# Updates
softwareupdate -l && sudo softwareupdate -ia --restartWindows Administration
gpresult /r; gpupdate /force # check and refresh Group Policy
# Windows Update
Install-Module PSWindowsUpdate -Force -Scope CurrentUser
Install-WindowsUpdate -AcceptAll -AutoReboot
# If stuck: reset update components
Stop-Service wuauserv,cryptSvc,bits,msiserver -Force
Remove-Item "C:\Windows\SoftwareDistribution" -Recurse -Force
Start-Service wuauserv,cryptSvc,bits,msiserver
# BitLocker
manage-bde -status C:
Enable-BitLocker -MountPoint "C:" -EncryptionMethod XtsAes256 -UsedSpaceOnly -TpmProtector
# Remote Desktop
Set-ItemProperty -Path 'HKLM:\System\CurrentControlSet\Control\Terminal Server' -Name "fDenyTSConnections" -Value 0
Enable-NetFirewallRule -DisplayGroup "Remote Desktop"Linux Desktop
# Ubuntu — fix broken packages
sudo apt --fix-broken install && sudo dpkg --configure -a && sudo apt update && sudo apt upgrade -y
# Fedora — fix broken packages
sudo dnf check && sudo dnf distro-sync && sudo dnf update -y
# Service failures
systemctl --failed
journalctl -p err -b
# Drivers
sudo ubuntu-drivers autoinstall # Ubuntu proprietary drivers
lspci | grep -i vga && sudo lshw -C display # GPU info
sudo dmesg | grep -i firmware # missing firmware
# Display issues
xrandr --auto # reset to auto-detect
xrandr --output HDMI-1 --mode 1920x1080 --rate 60 # force resolution
echo $XDG_SESSION_TYPE # Wayland vs X11 checkEmail / Calendar Issues
Google Workspace
gam user jane@company.com show forwarding # check rogue forwarding rules
gam user jane@company.com delete forwarding # remove forwarding
gam user jane@company.com show delegates # check email delegation
gam user jane@company.com show filters # check mail filtersMicrosoft 365
Install-Module ExchangeOnlineManagement -Force -Scope CurrentUser
Connect-ExchangeOnline -UserPrincipalName admin@company.com
Get-MessageTrace -SenderAddress jane@company.com -StartDate (Get-Date).AddDays(-7) -EndDate (Get-Date)
Get-MailboxStatistics -Identity jane@company.com | Select DisplayName,TotalItemSizeEmail Deliverability
dig TXT company.com | grep "v=spf1" # SPF
dig TXT google._domainkey.company.com # DKIM
dig TXT _dmarc.company.com # DMARCOnboarding Checklist
# 1. Google Workspace account
gam create user newhire@company.com firstname "Jane" lastname "Smith" \
password "Welcome2Company!" changepassword on org "/Engineering"
gam update group engineering@company.com add member newhire@company.com
# 2. 1Password
op user provision --email newhire@company.com --name "Jane Smith"
# 3. Slack
curl -X POST "https://slack.com/api/admin.users.invite" \
-H "Authorization: Bearer xoxp-your-admin-token" \
-d "email=newhire@company.com&channel_ids=C01GENERAL,C02ENGINEERING&team_id=T01YOURTEAM"
# 4. GitHub
gh api orgs/your-company/invitations -f email="newhire@company.com" -f role="direct_member"
gh api orgs/your-company/teams/engineering/memberships/newhire-username -f role="member" -X PUT
# 5. VPN / Tailscale
tailscale up --authkey tskey-auth-abc123First-Day Setup Script (macOS)
Give new hires this script. It installs Homebrew, your standard tools from a hosted Brewfile, configures Git, authenticates GitHub CLI, clones core repos, and enables FileVault.
#!/bin/bash
set -e
/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"
curl -sL https://internal.company.com/setup/Brewfile -o /tmp/Brewfile && brew bundle install --file=/tmp/Brewfile
read -p "Full name: " N; read -p "Email: " E
git config --global user.name "$N" && git config --global user.email "$E" && git config --global pull.rebase true
gh auth login && mkdir -p ~/src && cd ~/src && gh repo clone your-company/main-app
sudo fdesetup enableOffboarding Checklist
Run these immediately when someone departs. Speed matters for security.
gam update user departed@company.com suspended on # 1. block all access
gam user departed@company.com signout # 2. kill sessions
gam user departed@company.com transfer drive manager@company.com # 3. transfer Drive
gam user departed@company.com add delegate manager@company.com # 4. delegate email 30d
curl -X POST "https://slack.com/api/admin.users.remove" \
-H "Authorization: Bearer xoxp-your-admin-token" \
-d "user_id=U01DEPARTED&team_id=T01YOURTEAM" # 5. remove Slack
gh api orgs/your-company/members/departed-username -X DELETE # 6. remove GitHub
op user suspend departed@company.com # 7. revoke 1Password
aws iam delete-login-profile --user-name departed # 8. revoke AWS console
aws iam list-access-keys --user-name departed # then delete each key
echo "$(date -u +%Y-%m-%dT%H:%M:%SZ) Offboarded departed@company.com" >> ~/offboarding-log.txtVideo Conferencing
# macOS
lsof | grep "AppleCamera\|VDC" # check what owns the camera
pkill -f zoom.us && open -a zoom.us # restart Zoom
tccutil reset Camera # reset camera permissions
# Linux
pactl list short sources # list mics
pactl set-source-mute @DEFAULT_SOURCE@ 0 # unmute micGet-CimInstance Win32_SoundDevice | Select Name, StatusQuick fixes: No audio = check OS mute + correct device. No video = close other conferencing apps. Echo = use headphones. Choppy = need 3+ Mbps upload.
Printer / Peripheral Issues
# macOS
lpstat -p -d && cancel -a # list printers, clear queue
sudo launchctl stop org.cups.cupsd && sudo launchctl start org.cups.cupsd
system_profiler SPUSBDataType # USB devices
# Linux
sudo systemctl restart cups # restart print system
lsusb && dmesg | tail -20 # USB diagnosticsRestart-Service Spooler -Force # restart print spooler
Get-PrintJob -PrinterName "OfficePrinter" | Remove-PrintJob # clear stuck jobsSecurity Basics
Endpoint Protection
# macOS
spctl --status # Gatekeeper
csrutil status # SIP
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --getglobalstate
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --setglobalstate on
# Linux
sudo ufw enable && sudo ufw default deny incoming && sudo ufw default allow outgoingGet-MpComputerStatus | Select AntivirusEnabled, RealTimeProtectionEnabled
Start-MpScan -ScanType QuickScan
Get-NetFirewallProfile | Select Name, EnabledPhishing Response
gam update user compromised@company.com password "$(openssl rand -base64 16)" changepassword on
gam user compromised@company.com signout # kill sessions
gam user compromised@company.com turnoff2sv # reset MFA
gam user compromised@company.com show tokens # check rogue OAuth apps
gam user compromised@company.com show forwarding # check attacker persistenceLost / Stolen Device Protocol
- Immediately -- Remote wipe via MDM or Find My Mac.
- Within 15 min -- Reset password and kill sessions (SSO commands above).
- Within 1 hour -- Rotate API keys and secrets:
gh auth refresh, delete AWS access keys. - Within 24 hours -- Review access logs for suspicious activity.
Related Skills
- incident-management -- Structured incident handling
- runbook-creation -- Documentation standards