Skeepers Platform Help
Helps the user configure and optimize Skeepers — Europe's #1 UGC platform covering Verified Reviews, Feedback Management, Influencer Marketing, Brand Communities, and Shoppable Content.
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated knowledge.
Ask the user:
- Which Skeepers module?
- A) Verified Reviews (collection, display, moderation, syndication) - B) Feedback Management (NPS, CSAT, surveys) - C) Influencer Marketing (creator campaigns, gifting) - D) Brand Communities (customer advocates) - E) Shoppable Content / Gifted Reviews extensions - F) API / Integration - G) Something else — describe it
- What's your ecommerce platform? Shopify, Magento, VTEX, SAP Commerce, PrestaShop, custom, or other
- What's your goal? Setting up for the first time, optimizing an existing setup, migrating from another tool, troubleshooting, or API integration
Step 2 — Route or answer directly
If the user's question is about general strategy rather than Skeepers-specific config, route them:
| Topic | Hand off |
|---|---|
| Review collection strategy across tools | "This is a review collection strategy question — run: /sales-customer-reviews {your question}" |
| Influencer marketing strategy | "This is a influencer marketing question — run: /sales-influencer-marketing {your question}" |
| Loyalty programs / brand advocacy | "This is a loyalty program strategy question — run: /sales-loyalty {your question}" |
| Email marketing for review requests | "This is an email marketing strategy question — run: /sales-email-marketing {your question}" |
| Checkout optimization with reviews | "This is a checkout optimization question — run: /sales-checkout {your question}" |
Otherwise, answer directly using the platform reference below.
Step 3 — Skeepers platform reference
Verified Reviews
Review Collection
- Post-purchase email/SMS review requests with configurable delay (default 7 days)
- In-email review form — customers rate without clicking through
- Photo and video review collection
- AI-assisted review writing — suggests themes to improve review quality
- Multi-language auto-translation for cross-border brands
Review Display
- Product page widgets (star ratings, review carousel, Q&A)
- Brand-level review aggregation
- Google Rich Snippets / JSON-LD structured data for search
- Customizable widget themes matching brand identity
Review Moderation
- AI moderation processes reviews 6x faster than manual
- AI-assisted reply suggestions for responding to reviews
- Automated categorization and sentiment tagging
- Conversational analysis agent for trend detection
Review Syndication
- Push reviews from brand site to retail partners
- Syndication to Google Shopping, Meta, TikTok
- Multi-retailer distribution network
Gifted Reviews Extension
- Send products to micro/nano influencers for authentic reviews
- Bridges influencer marketing and review collection
- Reviews from gifted products tagged as "gifted" for transparency
Feedback Management
Survey Types
- NPS (Net Promoter Score) — relationship surveys
- CSAT (Customer Satisfaction) — transactional surveys
- CES (Customer Effort Score) — support interaction surveys
- Custom intelligent surveys with conditional logic
Deployment
- Post-purchase, post-support, in-app, email, SMS, website pop-up
- Targeting rules by customer segment, order value, product category
- Scheduled vs. event-triggered surveys
Analysis
- AI-powered categorization of open-text responses
- Automated summarization of feedback themes
- Trend tracking over time with dashboards
- Closed-loop workflows — route detractors to support
Influencer Marketing
Creator Community
- 100,000+ pre-vetted micro and nano influencers
- AI-powered creator-brand matching based on audience demographics, engagement, and brand affinity
- Creators opt into campaigns (inbound model, not cold outreach)
Campaign Workflow
- Create campaign brief with product details, creative requirements
- AI matches and recommends creators from community
- Creators apply / get selected
- Product shipped to creators
- Content created, reviewed, and published
- Performance tracked (reach, engagement, conversions)
Content Licensing
- Automatic content rights acquisition
- Licensed UGC reusable across ads, product pages, social
- Shoppable Content extension — turn influencer content into purchasable galleries
Brand Communities
- White-labeled community platform for customer advocates
- AI-powered engagement features
- Gamification (badges, points, levels)
- Member segmentation and targeting
- Integrate with review collection — community members become review generators
Integrations
| Platform | Method | What it does |
|---|---|---|
| Shopify | Native app | Auto-sync orders, display widgets via theme editor |
| Magento | Extension | Order sync, review display widgets |
| VTEX | Native connector | Order/product sync |
| SAP Commerce | Integration | Enterprise connector |
| PrestaShop | Module | Order sync, widgets |
| Feed | Rich Snippets, Google Shopping reviews | |
| Meta | API | Review syndication to Facebook/Instagram shops |
| TikTok | API | Content syndication |
| Salesforce | Connector | CRM sync for feedback data |
API Quick Reference
Authentication: OAuth 2.0 Client Credentials
POST https://auth.skeepers.io/realms/skeepers/protocol/openid-connect/token
Content-Type: application/x-www-form-urlencoded
Authorization: Basic base64(clientId:clientSecret)
grant_type=client_credentials&scope=openid&audience=verified-reviewsBase URL: https://api.skeepers.io/verified-reviews/v1/published
| Endpoint | Method | Description |
|---|---|---|
/products/reviews | GET | Fetch product reviews |
/products/ratings | GET | Fetch product ratings |
/products | GET | Fetch product data with ratings |
/brands/reviews | GET | Fetch brand-level reviews |
/brands | GET | Fetch brand data with ratings |
Key Parameters: product_variation_id, review_rate (1-5), limit (max 200), cursor (pagination), sort, desc
Rate Limits: 5 requests/second, 100 requests/minute
Pagination: Cursor-based via HTTP Link headers (rel="next", rel="prev")
Response Format: JSON (default) or XML
Migration notice: Legacy Product Reviews API deprecated June 2026. Migrate to Published API before then. See apidocs.skeepers.io/migrations-published.html.Step 4 — Actionable guidance
Based on the user's module and goal, provide:
- Step-by-step setup instructions specific to their ecommerce platform
- Configuration recommendations (review delay timing, survey targeting, creator campaign settings)
- Widget customization guidance for their theme
- API integration code if they're building custom integrations
- Migration checklist if switching from another tool
Gotchas
*Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.*
- No public pricing — all plans require a sales call. Business tier reportedly ~3K EUR/month. No free plan or free trial.
- Annual contracts — users report being locked into expensive annual commitments. Negotiate terms before signing.
- Creator pool skews European — the influencer community historically has more French/European creators. If targeting US audiences, verify creator availability in your niche before committing.
- Widget loading performance — test widget impact on Core Web Vitals. Heavy review carousels can slow page load on mobile.
- Gifted reviews transparency — gifted reviews must be clearly labeled. Skeepers tags them, but verify compliance with your market's regulations (FTC in US, ASA in UK).
- API migration deadline — legacy Product Reviews API deprecated June 2026. If you're on the old API, migrate to the Published API immediately.
- Feedback Management pricing separate — Feedback Management (NPS/CSAT) starts at ~15K EUR/year, separate from Verified Reviews pricing.
- Review syndication requires retail partner agreements — syndication pushes your reviews to retailers, but retailers must accept them. This is a business relationship, not just a technical integration.
- Self-improving: If you discover something not covered here, append it to
references/learnings.mdwith today's date.
Related skills
/sales-customer-reviews— Review collection strategy across all platforms (Skeepers, Yotpo, Judge.me, Bazaarvoice, Loox, Okendo). Install:npx skills add sales-skills/sales --skill sales-customer-reviews/sales-influencer-marketing— Influencer marketing strategy across platforms. Install:npx skills add sales-skills/sales --skill sales-influencer-marketing/sales-loyalty— Loyalty programs and customer advocacy. Install:npx skills add sales-skills/sales --skill sales-loyalty/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: "I'm setting up Skeepers Verified Reviews on my Shopify store — how do I configure the review request emails and display widgets?" → Walk through Shopify app installation, order sync verification, review request delay configuration, widget placement via theme editor, and JSON-LD structured data setup for Google Rich Snippets.
Example 2: "I want to run a gifted review campaign with micro-influencers on Skeepers — how does the workflow work?" → Explain campaign brief creation, AI creator matching, product shipping logistics, content review/approval process, and how gifted reviews appear on product pages with transparency labels.
Example 3: "I need to migrate from the legacy Skeepers API to the new Published API — what's changed?" → Walk through OAuth 2.0 migration (from custom tokens to client credentials), new endpoint paths, parameter name changes (ref → product_variation_id, rate → review_rate), and cursor-based pagination replacing offset pagination.
Troubleshooting
Reviews not appearing on product pages
- Verify the Shopify app connector is active and order sync is running
- Check that the widget is placed in the correct theme section (some themes require manual placement)
- Confirm the product_variation_id matches between your store and Skeepers
- Check AI moderation queue — reviews may be pending moderation
Low review response rate
- Adjust the review request delay — 7-14 days post-delivery is optimal
- Enable in-email review forms so customers don't need to click through
- Add AI-suggested themes to prompt more detailed reviews
- Test SMS review requests alongside email for higher open rates
API returning 401 Unauthorized
- Verify client_id and client_secret are correct
- Check that the token hasn't expired (request a new one)
- Ensure the
audienceparameter is set toverified-reviews - Confirm you're using the new OAuth 2.0 endpoint, not the deprecated auth method