- name
- incident-pcn-evidence-appeal-corrective-actions-uk
- description
- Builds incident/PCN evidence packs with timelines, appeal drafts, corrective actions, and follow-up monitoring. USE WHEN handling PCNs or incidents needing documentation.
Incident & PCN Handling Pack (UK)
PURPOSE
Turn incident/PCN inputs into an evidence pack: clean manager brief, timeline, appeal cover draft, corrective actions, and follow-up monitoring.
WHEN TO USE
- “Build a PCN appeal pack using CCTV and timeline notes.”
- “Summarise these incident notes into a clean manager brief.”
- “Create corrective actions and follow-up monitoring for this incident.”
DO NOT USE WHEN…
- The request is general driving advice or admin tasks (invoice chasing, calendar, IT support).
- No artefact is requested and details are too vague.
INPUTS
- REQUIRED:
- Incident/PCN basics: date/time, location, vehicle reg, driver, allegation/contravention - Evidence list (CCTV, photos, telematics, delivery notes, correspondence, portal screenshots) - Any deadlines (appeal window)
- OPTIONAL:
- Existing timeline notes, witness statements, customer communications - Internal policy/SOP excerpts for corrective actions (paste text)
- EXAMPLES:
- “PCN: bus lane; CCTV link notes; delivery timestamp proof; need appeal pack.”
OUTPUTS
incident-manager-brief.mdtimeline.mdappeal-pack-cover.md(Word-ready)corrective-actions.mdfollow-up-monitoring.md(Excel-ready)- Success criteria:
- Clear chronology and evidence references - Appeal pack is factual and consistent with evidence - Corrective actions have owners and review dates
WORKFLOW
- Confirm whether this is a PCN appeal, an internal incident, or both.
- IF unclear → STOP AND ASK THE USER.
- Build manager brief using
assets/incident-manager-brief-template.md. - Construct a timeline using
assets/timeline-template.md.
- IF key dates/times are missing → STOP AND ASK THE USER for them.
- Evidence capture standard:
- Apply references/evidence-capture-standard.md (label, store location, integrity notes).
- Draft appeal cover using
assets/appeal-pack-cover-template.docx-ready.md.
- Keep factual; cite evidence refs; avoid speculative claims.
- Propose corrective actions and monitoring using
assets/follow-up-monitoring-template.md. - If asked to edit existing packs → ASK FIRST.
OUTPUT FORMAT
# timeline.md
| Date/time | Event | Source/evidence ref | Notes |
|----------|-------|----------------------|------|SAFETY & EDGE CASES
- Don’t fabricate evidence or outcomes.
- If evidence is weak or contradictory, present it as “unconfirmed” and list gaps.
EXAMPLES
- Input: “PCN appeal with CCTV and notes”
- Output: brief + timeline + appeal cover + actions + monitoring tracker