Vapi Platform Skill
Overview
Vapi is a voice AI platform for building phone agents. Users connect Vapi assistants to Getflowetic to monitor call performance, track costs, and analyze conversation outcomes.
Vocabulary
- call: A single voice interaction between an assistant and a caller
- assistant: A configured Vapi voice agent with a system prompt, model, and voice
- ended_reason: Why the call terminated (hangup, voicemail, error, silence-timeout, max-duration)
- cost: Per-call cost in USD based on duration + model usage
- transcript: Full text of the conversation
- status: Call outcome —
ended(success) or other values (failure)
Key Metrics for Dashboards
- Call Volume: Total calls over time — trend chart on started_at
- Success Rate: Percentage of calls with status=success — hero stat
- Avg Duration: Average call length in ms — supporting metric card
- Cost per Call: Total cost divided by call count — supporting metric
- Assistant Breakdown: Calls per assistant — pie chart on assistant_name/workflow_name
Event Field Mapping
The Vapi import route normalizes call data into the standard event schema. These are the fields that appear in event.state:
| Event Field | Semantic Type | Dashboard Use |
|---|---|---|
| workflow_id | identifier | Maps to assistant_id — count only |
| workflow_name | dimension | Maps to assistant name — breakdown charts |
| execution_id | surrogate_key | Maps to call_id — "Total Calls" KPI |
| status | dimension | Success rate percentage — hero stat |
| duration_ms | measure (avg) | "Avg Call Duration" metric card |
| started_at | time_dimension | Timeseries trend axis |
| ended_at | time_dimension | Detail only |
| platform | constant | Always "vapi" — skip |
These fields also appear in event.labels:
- assistant_id, assistant_name, call_id, status
Dashboard Templates
- voice-analytics: Call volume trend, success rate, avg duration, assistant breakdown
- assistant-performance: Per-assistant comparison with call counts and durations
- cost-tracker: Cost trends over time, cost per call, total spend
Mapping Heuristics (Legacy Aliases)
These field name variations should resolve to the canonical names above:
- duration: call_duration_seconds | duration | call_length → duration_ms
- status: status | call_status | outcome → status
- cost: cost_usd | cost | price → cost